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Frequently Asked Questions

Frequently Asked Questions

If you can't find the answers to your questions in the FAQs, email your question to [email protected]

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To join, log onto www.myzenrewards.com and create an account as a Customer or ZEN+ Associate. 


Zen Rewards is a unique shopping rewards platform that offers cashback, discounts, and savings coupons on eligible in-store and online purchases made through our participating Affiliate Merchants. You can join Zen Rewards either as a Customer or a Zen+ Associate, depending on how you wish to participate.
As a Customer, the Zen Rewards platform allows you to earn cashback on eligible purchases and enjoy discounts and savings coupons on qualifying products and services offered by our Affiliate Merchants. As a Zen+ Associate, you receive all of the same benefits as a Customer, plus the opportunity to build your own network through a community-based marketing model and earn commissions based on the activity of your network, as outlined in the Compensation Plan.
No. Zen Rewards is free to join as a Customer. If you choose to take advantage of the business opportunity, you can upgrade to a Zen+ Associate for only $10 per month. As a Zen+ Associate, you'll receive access to our back-office software, business-building tools, training videos, and other resources designed to help you build and grow your business while working toward your personal and financial goals. Your territory is the entire USA. 

Each Merchant's website will have their instructions on how you can pay for your purchases.

As a Customer or Zen+ Associate, you can earn cashback by making eligible purchases through our Affiliate Merchants. As a Zen+ Associate, you can also earn cashback from your networks' earnings through the Compensation Plan and referral bonuses.

 Login to your account and go the Accounts Information page, click on Overview, then click on pending, available or paid cashback.

There is no minimum purchase required. As a Customer or Zen+ Associate, you can earn cashback on any eligible purchase as determined by each Affiliate Merchant. However, as a Zen+ Associate, in order to qualify for cashback from your network, you need to meet 30MCR per year.


After you create an account, you create a shopping experience that will provide you with a unique identifying number. Locate your store, make any purchase that offers cashback rewards and start earning!

Have them scan your unique QR Code from your phone via the Zen Rewards app or send them an email invite with your unique referral link through your back office.

See the Compensation Plan.

Google Chrome or Microsoft Edge are the recommended browsers to use. Brave, Firefox, Duck Duck Go and Safari are not recommended because they block cashback.

Login to your account and click your name on the right side to access the menu. Next click on "Missing Cashback Claim" and create a claim.


Zen Customers and Zen+ Associates get paid through direct deposit (ACH), Zelle or prepaid debit card after you enter the required information.

After you make an eligible purchase, the merchant must first confirm the transaction and pay Zen Rewards. This typically happens after the merchant's return or cancellation period has expired. Once Zen Rewards receives payment from the merchant, your cashback status will be updated. To check your status, log in to your account, click on your name in the upper-right corner, and select Overview. Your cashback will appear with one of the following statuses: 

Pending - Your purchase has been tracked and is awaiting confirmation from the merchant. 

Available - Your cashback has been approved and is ready to be paid. 

Paid - Your cashback has been sent to you. 


Payment methods include the following: American Express, Discover, Mastercard, Visa, Apple Pay, Google Pay or Paypal.

Login to your account, click on your name on the right side to access the menu and click on account settings.


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